Datec Medico provides value-adding, customer-specific service with a strong focus on quality and operational stability. Our customers include public hospitals, universities, private hospitals, and veterinary clinics. Our extensive experience and deep expertise, enables us to deliver swift and efficient responses to all service requests. Our comprehensive team of skilled technicians and engineers is responsible for day-to-day service tasks on our installations, and we tailor service agreements to each customer’s specific needs.
Regional Service Hubs
Our engineers and technicians are strategically located across Scandinavia to ensure prompt and accurate responses to all types of service requests. The United Imaging Healthcare’s specialists are embedded in our service organization. Our technicians and engineers are based in:
- Denmark West
- Denmark East
- Sweden West
- Sweden East
- Norway
- Warsaw (remote support)
Rapid Response
The typical response time for the initial conversation
Access to technical
remote support
On-site support arrives
15 minutes
1 hour
4-8 hours
While most issues are resolved immediately, complicated events are handled in an efficient escalation system that ensures a swift return to normal operations. All our team members speak english.
Efficient Case Management
Our service system is built on a Microsoft platform that can be configured to integrate with the customer’s own case and management systems. Communication regarding service events is clear, systematic, thoroughly documented, and always kept up to date online for easy reference.